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Courses
2018

ICAO STP : Airport Customer Service Quality Management
 
COURSE AIM

This course provides a competency-based training on managing airport customer service
  quality. Through this course, customer service agents and operational personnel who are involved in airport customer service quality management and terminal operations will be able to obtain necessary knowledge, skills and attitudes to ensure that the service offerings are implemented satisfactorily in order to accomplish the goal of reaching high level of customer satisfaction in accordance with corresponding standards and recommended practices.
 
Target Group

Airport service managers who have just started or have several years of experience on
  airport customer service quality management
 
COURSE CONTENT
Setting up airport customer service standards
Inspection of field operations based on SLA(Service Level Agreement)
Voice of Customer (VOC) management
Customer satisfaction survey management
Airport community alignment
DATES
7 to 11 May, 2018
DURATION
5 days
COURSE FEE
USD 1,700
CERTIFICATE
ICAO Certificate if a trainee complete the course successfully by passing the mastery tests with more than average 80%.
* This course is officially developed by the procedure of ICAO TRAINAIR PLUS Training Development Guideline (TDG) and accredited by ICAO in 2016
 
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Incheon Ariport Aviation Academy, 835-2 EurWang-dong, Incheon, Republic of Korea, 22384, Tel:+82(32)741-4344 Fax:+82(32)741-2090 Email:iaaa@airport.kr