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Customized Course
Customized courses are available for organizations needing for more in-depth analysis of their current issues. IAAA designs training program for single participating organization to precisely meet the training needs. Highly practical courses, based on Incheon International Airport’s best practices in airport construction, operations and management, provide new approaches and solutions to the issues participants are facing in their work. Participants will acquire necessary knowledge and practices to enhance airport operations efficiency and service quality through lectures, airport field visit and case studies.
For further inquiries and registration, email to
Available Modules

Business Management/Strategy

- Aviation policy

- Aviation industry insight

- Airport business framework

- Master planning and airport development

- Incheon Airport vision & strategy

Airport Terminal Operations

- Passenger terminal planning

- Information and Communication Technology (ICT) applied to airport

- Baggage Handling System(BHS) in mega airport

- Energy saving in the Heating, Ventilation and Air conditioning (HVAC) Operation

- Disposition of Transport facilities

- Environmental factors(noise, air pollution, GHG, etc.) management

Concession/Retail Management

- Concession marketing and planning

- Retail service management

- Airport commercial operations

Aerodrome Operations

- Airside access and safety management

- Aerodrome surface management

- Lighting/Marking system

- Communication, Navigational aids and Surveillance (CNS) system

- Emergency planning

- Rescue and fire-fighting

- Wildlife inspection management

Airport Security Management

- Airport security design

- Universal security audit program/ National civil aviation security program

- Airport contingency plan

- Airport security facilities and system

Customer Service Management

- Airport customer service standards

- Outsourcing management

- VOC(Voice of Customer) management

- Airport community alignment for customer

centric culture

The requirements are at least 15 participants from a single organization and registration must be completed 2 months in advance for the course design and development
You will receive an IAAA certificate if you complete the course successfully.
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Incheon Ariport Aviation Academy, 835-2 EurWang-dong, Incheon, Republic of Korea, 22384, Tel:+82(32)741-4344 Fax:+82(32)741-2090